A direct line.

Use Keepsake’s private support form for product, purchase, privacy, and account-deletion questions. Please do not send memory content, passwords, authentication links, or full purchase receipts.

Open the support form

Product support

Include your device model, iOS or iPadOS version, Keepsake version, what happened, and what you expected. Screenshots are helpful only when they do not reveal private memory content.

Privacy and account requests

State whether your request concerns access, correction, export, objection, or deletion. Use the email associated with your Keepsake account when possible. We may ask for limited additional information to verify that the request belongs to you.

Purchase help

For a missing entitlement, first use Restore Purchases in Keepsake with the Apple ID used to buy it. Apple controls billing and refunds; do not send card details or a full receipt by email.